Introduction
Royal Harbor Ltd ("we", "our", "us") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website and services.
Information We Collect
Information You Provide
When you submit an enquiry or booking request through our website, we collect:
- Your full name
- Email address
- Details about your event or project
- Service preferences
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and browsing activity, including:
- IP address
- Browser type and version
- Pages visited and time spent on pages
- Referring website address
- Device type and operating system
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide quotations
- To process and fulfil rental bookings
- To communicate with you about your rental
- To improve our website and services
- To comply with legal obligations
Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
- Your consent, where you have provided it
- Performance of a contract with you
- Our legitimate business interests
- Compliance with legal obligations
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist with our operations (delivery partners, payment processors)
- Professional advisors (accountants, lawyers) as necessary
- Regulatory authorities when required by law
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for 24 months following our last interaction with you.
Your Rights
Under UK data protection law, you have the following rights:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure in certain circumstances
- Right to restrict processing
- Right to data portability
- Right to object to processing
To exercise any of these rights, please contact us using the details provided below.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.
International Transfers
Your information is primarily processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place to protect your information.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Royal Harbor Ltd
14 Riverside Business Park
Southampton, SO14 3FE
United Kingdom
Email: [email protected]